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Constell Shop

Returns and warranty

What to do if a product isn't right or doesn't work.

days to return an unused part

days of warranty on a faulty one

How a return goes

  1. 1Message us on Telegram
  2. 2Show a photo or video
  3. 3Replacement or refund

10-day returns

Under the Consumer Rights Protection Law, you can return or exchange a product in proper condition within 10 days of receiving it — unused, not soldered, and in its packaging.

The money goes back to the same card or account within 3 working days after the item reaches us. Shipping for a return is paid by the buyer.

Faulty products

Every part is checked before it ships. If one stops working within 14 days through no fault of yours, we replace it or refund it free of charge, shipping included.

Damage from wrong wiring, over-voltage, short circuits or physical damage isn't covered.

How to return

Message us on Telegram with the order number and what's wrong (a photo or video helps) — we reply within one working day with how to send it.

Updated 2026-10-31